Returns & Refunds
Returns & Refunds – Savanna Family Gadgets
We want you to be happy with your purchase. If something goes wrong, we’re here to help. 🤝💛
🔄 Return Window
• You may request a return within 7 days of receiving your order
• After 7 days, returns cannot be accepted unless required by law
📦 Items Eligible for Return
To qualify for a return:
• The item must be unused
• In original condition
• In original packaging
• With proof of purchase (order number or receipt)
🚫 Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless faulty on arrival:
• Beauty tools
• Ear, nose or hygiene-related gadgets
• Personal care devices
• Grooming trimmers
• Intimate gadgets
👉 This protects all customers and ensures hygiene standards.
❗ Faulty or Damaged Items
If the item arrives damaged or not working:
Please email us within 7 days with:
• Your name
• Order number
• Clear photos or a short video showing the issue
We will review and offer a replacement or refund depending on the situation.
💸 Return Shipping Costs
• If the item is faulty → We cover or credit return costs
• If you ordered the wrong product, or no longer want it → Return shipping is for your account
💰 Refund Process
If your return is approved:
• Refunds are processed within 3–7 business days
• Refunds go back to your original payment method
Shipping fees are non-refundable unless the error was on our side.